Frequently Asked Questions

We try to get you in as soon as possible with no waitlist. We offer free intake calls with our Client Care Coordinator to help match you with a therapist. Alternatively, if you are interested in working with someone in particular, each therapist offers free 15-minute consultation sessions to answer any questions you have about therapy. If you choose to continue, we will book you in within one week for your first session.

Yes! Currently, we offer in-person services in Toronto and Ottawa. We're also happy to offer telehealth options should you prefer to participate from the comfort and convenience of your own home. We recognize that virtual therapy has many benefits, including convenience, elimination of transportation barriers, and sometimes increased comfort.

Our rates vary based on the type of service (i.e. individual vs. couple) and the clinician. Some clinicians also offer sliding scale rates to help reduce the financial barriers that many individuals may face when accessing mental health services. View Our Rate Fees.

It depends. Many insurance companies cover psychotherapy services by a Registered Psychotherapist (RP). Please check with your insurance company to confirm. Currently, ACTion Psychotherapy does not bill insurance companies directly, which means that you are responsible for payment. You may be reimbursed by your insurance company after submitting your receipt with your claim. Please note that psychotherapy may also be a medical expense for tax purposes.

ACTion Psychotherapy has a 24-hour cancellation policy for cancelled, missed or rescheduled appointments. The full session rate will be applied to any appointments cancelled or rescheduled within 24 hours to the scheduled session time. Please contact your therapist to discuss cases of medical emergencies or unforeseen circumstances, as they may be evaluated on an individual basis.

To best develop your treatment plan, your first session will include a brief assessment that allows us to get to know your unique needs and situation. Every therapist may have different approaches for what their first session typically looks like. Based on your therapy goals and presenting concerns, your therapist can give you specific recommendations on the frequency and number of sessions if requested. Of course, we are flexible to any barriers you may have in regards to the recommendations and we will ensure that you are comfortable with your treatment plan.

Psychotherapy can help people facing many different concerns related to mental health. It can help process unresolved trauma and grief from painful experiences. It can help develop strategies to pull us out of deep depression. It can help us let go of struggling with our most difficult emotions. It can help you know your next step when feeling lost. We look forward to finding out how psychotherapy can help you in your unique situation.

A Registered Psychotherapist is a regulated member of the College of Registered Psychotherapists of Ontario. You can find more information about the college here, as well as a list of members of this college here.

Yes. We see individuals (15+ years), couples, and families with a wide-range of issues. We specialize in treating anxiety, depression, and trauma while providing evidence-based psychotherapy.

Yes. Research shows that the therapeutic alliance is one of the greatest predictors of successful outcomes in therapy. You are encouraged to find someone who you can trust and feel comfortable working with. A critical component to making psychotherapy work is that you have rapport with a professional you feel safe with.

Yes, all psychological services provided are private and confidential. It is the foundation on which we build trust and rapport. During your first meeting, you and your therapist will review the limits of confidentiality and they will answer any questions you may have before beginning treatment.