Frequently Asked Questions

You've already taken the first step by acknowledging that something needs to change. The next step is contacting us. You and your therapist will schedule a time to talk more about your specific situation and needs. During the first session, your therapist will review recommendations based upon your unique situation. This will ensure a collaborative approach to your customized treatment plan that works best for you.

We try to get you in as soon as possible with no waitlist. We offer a free 15 minute consultation session to answer any questions you have about therapy. If you choose to continue, we will book you in within one week for your first session.

Yes! Currently, we offer in-person services at our Toronto location at 382 Spadina Avenue. We're also happy to offer telehealth options should you prefer to participate from the comfort and convenience of your own home. We recognize that virtual therapy has many benefits, including convenience, elimination of transportation barriers, and increased comfort.

It depends. Our rates vary based on the type of service (i.e. individual vs. couple) and the clinician. Some clinicians also offer sliding scale rates to help reduce the financial barriers that many individuals may face when accessing mental health services. View Our Fees here.

It depends. Many insurance companies cover psychotherapy services by a Registered Psychotherapist (RP). Please check with your insurance company to confirm. Currently, ACTion Psychotherapy does not bill insurance companies directly, which means that you are responsible for payment. You may be reimbursed by your insurance company after submitting your receipt with your claim. Please note that psychotherapy may also be a medical expense for tax purposes.

ACTion Psychotherapy adheres to a 24-hour cancellation policy for cancelled or rescheduled appointments. The full session rate will be applied to any appointments cancelled or rescheduled within 24 hours to the scheduled session time. Please contact your therapist to discuss cases of medical emergencies or unforeseen circumstances, as they may be evaluated on an individual basis.

To best develop your treatment plan, your first session will include a brief assessment that allows us to get to know your unique needs and situation. Based on your therapy goals and presenting concerns, your therapist will give you specific recommendations on the frequency and number of sessions. Of course, we are flexible to any barriers you may have in regards to the recommendations and we will ensure that you are comfortable with your treatment plan.

Psychotherapy can help people facing many different concerns related to mental health. It can help process unresolved trauma and grief from painful experiences. It can help develop strategies to pull us out of deep depression. It can help us let go of struggling with our most difficult emotions. It can help you know your next step when feeling lost. We look forward to finding out how psychotherapy can help you in your unique situation.

A Registered Psychotherapist is a regulated member of the College of Registered Psychotherapists of Ontario. You can find more information about the college here, as well as a list of members of this college here.

Yes. We see individuals (13+ years), couples, and families with a wide-range of issues. We specialize in treating anxiety, depression, and trauma while providing evidence-based psychotherapy.

Yes. Research shows that the therapeutic alliance is one of the greatest predictors of successful outcomes in therapy. You are encouraged to find someone who you can trust and feel comfortable working with. A critical component to making psychotherapy work is that you have rapport with a professional you feel safe with.

Yes, all psychological services provided are private and confidential. It is the foundation on which we build trust and rapport. During your first meeting, you and your therapist will review the limits of confidentiality and they will answer any questions you may have before beginning treatment.